Contact information

Contact Us

Have a question about your order or need assistance? We’re here to help.

Please review our Shipping and Refund Policies before reaching out, as many common questions are answered there.

---

Order Support

For questions regarding an existing order, please include:

• Your order number
• The email used at checkout

Email: lueurskn@gmail.com
Response Time: 1–2 business days (excluding weekends & holidays)

---

Order Issues

If you received the wrong item, a missing item, or your order arrived damaged due to an error on our end, please contact us within 48 hours of delivery with clear photo documentation.

Important: Claims submitted after 48 hours of delivery may not be eligible for review and are handled at our discretion.

---

General Inquiries

For general questions, collaborations, or wholesale inquiries, feel free to reach out via email.

We appreciate your patience and support.

---

Business Hours

Monday – Friday
9:00 AM – 5:00 PM (EST)

---

Reminder

By contacting us or completing a purchase with LueurSKN, you acknowledge and agree to our store policies.

Last Updated: January 2026