Shipping policy

Processing & Fulfillment Time

All orders are freshly processed and prepared within up to 11 business days, excluding weekends and holidays. This processing time includes production and fulfillment before shipment. 

This temporary processing timeframe allows us to carefully prepare each batch while we expand inventory to better serve our customers. As inventory continues to grow, our goal is to return to our standard day 1-3 business day processing time.

Free U.S. shipping on orders over $100.

Once your order ships, you’ll receive a confirmation email with tracking details. Please allow 24–72 hours for tracking updates to appear in the carrier’s system.

Shipping Time

Shipping times vary based on the shipping method selected at checkout. Estimated delivery begins after processing is complete and may vary due to carrier delays, weather conditions, destination, or seasonal shipping volume.

Warm Weather Notice (Spring & Summer)

During warmer months, we strongly recommend monitoring your tracking information and retrieving your package promptly upon delivery.

Due to our body butters being made with natural butters and oils, they may soften or melt during transit in warmer temperatures.

This does not affect the quality or performance of the product. If your body butter arrives softened, simply place it in a cool room or refrigerate it until it returns to its normal consistency.

If heat exposure occurs during transit or after delivery, including exposure to outdoor temperatures, items affected by heat are not eligible for replacement or refund.

Incorrect Address

Please ensure all shipping information is accurate before placing your order.

LueurSKN is not responsible for delays, lost packages, or additional shipping fees resulting from incorrect or incomplete shipping information provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. While we’ll do our best to help, we cannot guarantee changes can be made once in order has begun processing.

Delivery Issues

Once an order is handed over to the carrier, LueurSKN is not responsible for delays, lost, stolen, or misdelivered packages.

If your tracking shows “delivered” but the package has not arrived, please allow 1–2 additional business days, then contact the carrier directly for assistance.

LueurSKN is not liable for lost, damaged, or stolen packages.

Questions

If you have any questions regarding shipping, please contact us at lueurskn@gmail.com before placing your order.

Last Updated: January 2026