Terms of service
Terms of Service
By accessing or purchasing from LueurSKN, you agree to be bound by the following Terms of Service. Please read them carefully before using our website or products.
Product Information & Ingredient Transparency
LueurSKN products are handcrafted using natural butters, oils, and ingredients. Due to the nature of natural formulations, variations in texture, color, consistency, or appearance may occur and are considered normal.
Full ingredient lists are provided on each product listing. It is the customer’s responsibility to review all ingredients prior to purchase and ensure compatibility with their skin, sensitivities, allergies, or medical conditions.
Individual skin reactions vary. LueurSKN does not guarantee results and is not responsible for adverse reactions due to ingredient sensitivity or improper use.
Patch Testing & Proper Use
All products are intended for external use only. Customers are strongly encouraged to perform a patch test before full application.
Discontinue use immediately if irritation, redness, burning, itching, or discomfort occurs.
LueurSKN is not responsible for skin reactions, breakouts, sensitivities, or flare-ups resulting from use of our products.
Medical Disclaimer
LueurSKN products are not intended to diagnose, treat, cure, or prevent any medical condition. Information provided on this website is for cosmetic and informational purposes only and is not medical advice.
Consult a licensed healthcare professional or dermatologist before use if you have sensitive skin, allergies, underlying skin conditions, are pregnant, or under medical care.
Shelf Life & Product Care
LueurSKN products are made with natural ingredients and do not contain harsh preservatives.
Recommended shelf life is 6–12 months from the date of opening when stored properly in a cool, dry place away from direct sunlight and excessive heat.
Use of products beyond the recommended shelf life is done at the customer’s own risk. LueurSKN is not responsible for reactions, irritation, or adverse effects resulting from prolonged, expired, or improper use.
Heat Exposure, Melting & Temperature Sensitivity
LueurSKN products may soften or melt when exposed to warm or fluctuating temperatures during transit or after delivery.
Melting does not impact the quality, effectiveness, or safety of the product. Instructions on how to resolidify melted products can be found in our FAQ.
If heat exposure occurs during transit or after delivery, including exposure to outdoor temperatures, items affected by heat are not eligible for replacement or refund.
Refunds are not issued for products affected by heat exposure, carrier handling, delayed pickup, or normal product settling.
Orders, Payments & Shipping
All prices are listed in USD. Orders are not considered confirmed until payment has been successfully processed.
Processing and shipping timelines are outlined in our Shipping Policy. Once an order is handed over to the carrier, LueurSKN is not responsible for delays, lost, stolen, or misdelivered packages.
Refunds, Returns & Exchanges
Due to the hygienic nature of skincare and body care products, all sales are final.
LueurSKN does not accept physical returns or exchanges.
Refunds or replacements are not issued for products affected by heat exposure, carrier handling, delayed pickup, shelf life expiration, or normal product settling.
Incorrect or Damaged Orders
If you receive the wrong item, a missing item, or your order arrives damaged due to an error on our end, please contact us within 48 hours of delivery with clear photo documentation.
Photo documentation must include:
- The outer shipping box
- The shipping label
- The contents received
Claims submitted after 48 hours of delivery may not be eligible for review and are handled at our discretion.
Approved resolutions may include a replacement or store credit. Physical returns are not accepted.
Fraud Prevention & Claim Review
To prevent fraudulent claims, all requests are reviewed on a case-by-case basis.
Claims that cannot be verified, do not match order records, or show signs of abuse will not be approved.
LueurSKN reserves the right to limit or refuse future resolutions for accounts exhibiting repeated or suspicious claims.
Limitation of Liability
LueurSKN shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or misuse of our products or website.
This includes, but is not limited to, skin reactions, allergic responses, irritation, loss, or damages arising from product use, shipping delays, carrier handling, improper storage, or use beyond recommended shelf life.
SMS Marketing Terms
By consenting to LueurSKN’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided within our messages. You understand and agree that the primary method for opting out of our SMS program is to reply with specific keywords such as “STOP,” “END,” “UNSUBSCRIBE,” “CANCEL,” or “QUIT,” or to use the unsubscribe link provided. We will also honor any request that clearly expresses your desire to opt out. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from or contact us at lueurskn@gmail.com.
We reserve the right to modify any telephone number or short code we use to operate the service at any time. You will be notified of such changes. You agree that any messages sent to a number or short code that has been changed may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by law, we are not liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, or any action taken in reliance on the service.
Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your personal information.
Arbitration and Class Action Waiver Agreement
1. Arbitration
By using or purchasing LueurSKN products or services, you agree that any dispute or claim arising out of or relating to these Terms, your use of the website, products, or services, or any alleged violation of law shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association in accordance with its applicable rules.
Arbitration is a method of dispute resolution in which disputes are decided by a neutral arbitrator rather than a judge or jury. The arbitrator shall issue a written decision stating the findings and conclusions on which the award is based.
Each party shall bear its own attorneys’ fees and costs incurred in connection with arbitration.
Arbitration Procedures
Claims shall be heard by a single arbitrator. Arbitration shall take place in Cuyahoga County, Ohio, USA, unless the parties agree otherwise. The arbitration shall be governed by the Federal Arbitration Act (FAA). If the FAA is found not to apply, the laws of Ohio shall apply.
Exclusion From Arbitration
You may opt out of arbitration within thirty (30) days of your first purchase by sending written notice to 17006 Glendale Ave, Cleveland, Ohio, 44126. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect your relationship with LueurSKN.
2. Class Action Waiver
You and LueurSKN agree that all claims must be brought in an individual capacity and not as a plaintiff or class member in any class, collective, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of class action.
If a court determines that any portion of this class action waiver is unenforceable, that determination shall be made by a court of competent jurisdiction and not an arbitrator.
Intellectual Property
All content on this website, including text, images, branding, logos, and product descriptions, is the property of LueurSKN and may not be copied, reproduced, or used without written permission.
Changes to Terms
LueurSKN reserves the right to update or modify these Terms of Service at any time. Continued use of the website constitutes acceptance of any changes.
Contact Information
For questions regarding these Terms of Service, please contact us at lueurskn@gmail.com.
Last Updated: January 2026